See every call, not a sample.
Turn your call recordings into a log of every call: who took it, for which client and what happened. Real conversations get a quality score by area, with the number of calls and the range behind every average. Built for call centres.
Run quality at scale
Every call transcribed
Separated into Agent and Customer on real single-channel phone audio, with doubtful calls set aside for a quick check.
One scorecard for every conversation
A configurable scorecard reads how the agent handled the call. Voicemail, no-answer and near-silent recordings are logged, not scored.
Agents side by side
Each agent's average by area, with the number of calls and the range behind it. A strength or a gap is named only when the calls support it.
Campaigns and clients
Who worked each client's campaigns and how those calls went, compared only when there are enough calls.
Coaching from the call
A coaching note on each conversation, with the transcript and the audio one click away.
Your cloud or your server
Built to run in a Canadian cloud region or on a server inside your own network.
From recording to decision
Receive
Each day's recordings and call log arrive as a daily drop.
Process
Each call is transcribed, separated and attributed. Real conversations are scored.
Report
Scores roll up into agent, campaign and client views, each with its call count and range.
Act
Coach from real calls and show each client how its calls were handled.
Know what happened on every call.
Give your managers and your clients a clear view of the calls themselves, with the numbers behind every comparison.
View the dashboard